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Solarwinds Help Desk Software Review3/9/2021
Its modern, simplistic, forum layout is attractive and intuitive, and chat indicators on the tickets feels like your moving from a traditional email reply into a IM chat.Call us today for a fast, free consultation.
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SolarWinds Service Desk Software 4.59 5 ( 514 ) Price Watch Demo Product Overview SolarWinds Service Desk Software Overview SolarWinds Service Desk Reviews SolarWinds Service Desk Comparisons SolarWinds Service Desk Alternatives Reviews Comparisons Alternatives About SolarWinds Service Desk SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities.SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.
In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser. ![]() Solarwinds Help Desk Software Review Full View AutomationsRead More Read More 16 Full view Automations Viewing Supported Operating System(s). The system is perfect and easy to use which enables users to understand the problem and submit tickets Pros The ease of use. The system allows the natural flow of tickets into problems, problems into changes and the audit trail is perfect for our validationqa friends. We love that the API is easy to intergrate and have pulled in our sharepoint system with the API to automate tasks like account creationseparation. ![]() The Samanage team has been straightforward with what they are implementing and changes are being released consistently. Over the past two years of having the system, I can say the updates are wonderful and truly address issues. December 2019 Dillon from HALEY AND ALDRICH INC Company Size: 501-1,000 employees Industry: Environmental Services Time Used: Less than 12 months Review Source: Capterra Ease-of-use 5.0 Value for money 5.0 Customer support 5.0 Functionality 3.0 December 2019 Huge Upgrade Overall experience with this product have been great so far. Our employees use this platform more than our last and they have also been able to find their own solutions more. The support is always right on top of any issues and I have experience very quick responses when I do need to contact them. Pros I like how easy the GUI is, editing the categories and assigning the ticket to a support tech is all very simple right from the first view. I also like how there is a quick view option where you can view the ticket without having to leave the screen. ![]() Reasons for Choosing SolarWinds Service Desk Cost to features were a big plus. We got everything out of the box with Service Desk that we need currently. While it was a great out-of-the-box solution, it didnt offer the unique scalability we needed and the customer service wasnt helpful in growing the product with our needs. However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution. Pros I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users. The UI is where Samanage really knocks it out of the park though.
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